Long term users of PortraitPro willl be really excited to see our recent new version 15 is out now.
If you’ve used Portrait Pro for years and you’re ready to upgrade to the latest and greatest version of your portrait editing software, then you may have misplaced your original license token. We get it! We understand that it’s hard to keep track of everything these days, and that’s why we make it super easy for you to find your license token.
It’s called the License Manager, and it knows everything! If you don’t have your license token, you can retrieve it by entering the email address you used when making your purchase. If you need to update your email address with us, the way to do this is by contacting our support team.
Alternatively, you can go to Help and Check for Updates within your current version. It will also take you to the page with appropriate upgrades for your current version.
When you purchase an upgrade, you’ll receive an upgrade token, beginning with a U. You need to use this token, to change your existing license from what you already had, to the new version you want.
Here are the instructions to complete your upgrade:
- Go the license manager page for your upgrade http://www.portraitprofessional.com/licenses/view/?t=UPX-XXX-XXX-XXX-XXX
- Enter the activation token of the license you would like to upgrade from PLX-XXX-XXX-XXX-XXX
- On the next page you will see your new license details and the download links for your next software. Let us know if you need any further assistance.
The new PLS or PLM code that is generated on this page is the new license code you need to use to activate your new software.
We often recommend when upgrading, that it’s best to do a full fresh reinstall of the software. Removing any older files and reinstalling all your new files for your new software can make sure that your new software continues to run smoothly.
If you have any problems, the best way to get in touch is to contact our Customer Support Team, by opening a Support Ticket here.