What picture formats do you support?
PortraitPro Standard edition supports JPEGs, TIFFs and PNGs with 8-bits per color sample (24-bits per pixel). It can load and save in these formats.
PortraitPro Studio and PortraitPro Studio Max also support TIFFs and PNGs with 16-bits per color sample (48-bits per pixel). They also support reading most camera RAW file types.
If this has not answered your question, open a support ticket to submit a question to our support staff.