Back to FAQ main index
Why do I get a crash when opening a picture on my Windows PC?
This is due to the way Dell Backup & Recovery installs as a Windows shell extension, which can cause other programs to crash when displaying the Windows file open dialog. There are three solutions to this problem:
1. Use the 32-bit version of PortraitPro.
2. Uninstall the Dell Backup & Recovery software.
3. Unregister the shell extensions that cause the problem. This is only for people who are confident in running command scripts on their computer. The following command script needs to be downloaded: unregister_dell_backup.cmd then follow these additional steps: Browse to the downloaded file, it will probably be blocked from running since it came from the internet. Right click and choose properties and press the unblock button. Now right click again and choose to run the script as an Administrator.
There may be other programs besides the Dell Backup & Recovery program that also cause this issue, but this is by far the most common cause.