1. System Requirements
  2. Installing
  3. Activating with a license token
  4. Using with Photoshop and other tools
  5. Buying
  6. Upgrading
  7. Picture file formats
  8. Camera RAW files
  9. Using Portrait Professional
  10. Version 6
  11. Version 5 and earlier
  12. Other

 

1. System Requirements

Q1.1   What are the minimum requirements of the computer for using Portrait Professional?
Q1.2   What is the maximum picture size I can use?
Q1.3   What if my Mac OSX is older than 10.5?

2. Installing

Q2.1   How can I tell if I have a 64-bit edition of Windows?
Q2.2   Is there a Mac version?
Q2.3   Will you support PowerPC based Macs?
Q2.4   How can I try out Portrait Professional Studio without buying it?
Q2.5   I've bought Portrait Professional and now I want to use it on another computer. How do I do that?
Q2.6   I paid for the software and now my preset "saved sliders" have gone, how do I get them back?
Q2.7   Removing Portrait Professional

3. Activating with a license token

Q3.1   How do I find out what my activation token is?
Q3.2   How do I activate Portrait Professional on a computer with no Internet connection?
Q3.3   How do I activate the free trial?
Q3.4   I formatted my disk and reinstalled Portrait Professional, and when I try to enter my token it says it has already been used. What can I do now?

4. Using with Photoshop and other tools

Q4.1   How do I install the Photoshop plug-in?
Q4.2   How do I install the Photoshop Elements plug-in?
Q4.3   How do I install the Photoshop plugin files manually?
Q4.4   How do I get Portrait Professional Studio to work as a plug-in to Lightroom?
Q4.5   How do I get Portrait Professional Studio to work as a plug-in to Aperture?
Q4.6   Which programs support using Portrait Professional Studio as a plugin?

5. Buying

Q5.1   What exactly do I get when I buy a license for the software?
Q5.2   Can you send me a CD?
Q5.3   I don't have a credit or debit card, can I pay using another method?

6. Upgrading

Q6.1   How do I upgrade to the latest version of Portrait Professional?
Q6.2   How do I upgrade to Portrait Professional Studio?
Q6.3   How do I upgrade if I do not have Portrait Professional installed?
Q6.4   How do I use my upgrade token?

7. Picture file formats

Q7.1   What picture formats do you support?
Q7.2   Should I use JPEGs or TIFFs?
Q7.3   Does the software support color profiles?
Q7.4   Why are my JPEGs smaller after processing with Portrait Professional?

8. Camera RAW files

Q8.1   Can I work with raw image files and 16 bits per color images in Portrait Professional?
Q8.2   What raw formats can be decoded with the Studio edition?
Q8.3   Do you use dcraw?

9. Using Portrait Professional

Q9.1   Can I work on a picture with more than one person in it?
Q9.2   Can I work on photos that are mainly sepia or black and white?
Q9.3   The software zooms in and I can't click on the nose or mouth
Q9.4   Can I have a manual?
Q9.5   I can't see the thumbnails of my Portrait Professional session files any more
Q9.6   Can I work on the whole body or only the face?
Q9.7   I get black areas with blue lines on them
Q9.8   My file menu save options have gone!
Q9.9   Portrait Professional is running slowly on my PC - is there anything I can do?

10. Version 6

Q10.1   When I try to open a picture, or change to a different directory to load a picture, I get an error message "Debugger detected - please close it down and restart". This only happens when I am using Portrait Professional. How do I fix this?
Q10.2   I have Windows Vista, and I am getting an error "Portrait Professional application has stopped working".
Q10.3   I save my work from Portrait Professional, but I can't load it into any other program
Q10.4   When I click on the start button to open a picture I see an error message, or Portrait Professional shuts down.
Q10.5   When I see the enhanced picture there are no control sliders
Q10.6   Why does version 6 not work on my Mac?

11. Version 5 and earlier

Q11.1   I've bought Portrait Professional and now I want to use it on another computer. How do I do that?
Q11.2   Does your software use a server?
Q11.3   Do you get to see my picture on your server?
Q11.4   Can I have a server-less version? I will pay anything for it!
Q11.5   What happens if the server goes down?
Q11.6   Portrait Professional gets stuck on last screen for moving points, no points can be moved, the previous step link does not work. The window can be resized, and choose different picture link works, but nothing else.

12. Other

For anything else please create a support ticket.