DO NOT PURCHASE PORTRAIT PRO

[Leo]

Hi,

@douglasongww, we are compatible as a CS5 Plugin, I shall send you a private message as a I need to see your license to help work out what is going on.

@taffallan I am sorry you are frustrated, however for the price of the software we cannot provide 24 hour telephone support. We sell in over 120 countries so it would need to be 24 hour due to time zones. We have also found that the most efficient way of providing support is via a support ticket system.

Warm regards,
Leo
Anthropics Tevhnology

[KDM]

bbryant Wrote:As a professional photographer, I've lost productivity and money this week; it cannot be recouped. I am so angry about this that I am considering legal recourse.

It's always a good idea to cool off before posting because you might say something stupid.

When I read the statement above I just shook my head. A professional losing money because why? Oh, the software broke, that makes sense.

Maybe the next time my camera stops working I'll sue the camera manufacturer because I'll loose productivity and money and it cannot be recouped.

I sound unprofessional with what I said above don't I?

A Professional will always have a backup plan because his or her livelihood and reputation depend on it.

[Salisbury]

bbryant should give this a little read.

ANTHROPICS SOFTWARE END-USER LICENSE AGREEMENT
IMPORTANT:  THIS AGREEMENT (or "EULA") IS A LEGAL AGREEMENT BETWEEN THE PERSON, COMPANY, OR ORGANIZATION THAT HAS LICENSED THIS SOFTWARE ("YOU" OR "CUSTOMER") AND ANTHROPICS.  BY INSTALLING AND USING THE SOFTWARE, CUSTOMER ACCEPTS THE SOFTWARE AND AGREES TO THE TERMS OF THIS AGREEMENT.  READ IT CAREFULLY BEFORE COMPLETING THE INSTALLATION PROCESS AND USING THE SOFTWARE.  BY INSTALLING AND/OR USING THE SOFTWARE, YOU ARE CONFIRMING YOUR ACCEPTANCE OF THE SOFTWARE AND AGREEING TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT.  IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, OR DO NOT HAVE AUTHORITY TO BIND CUSTOMER TO THESE TERMS, THEN DO NOT INSTALL AND/OR USE THE SOFTWARE AND RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE FOR A FULL REFUND IN ACCORDANCE WITH ITS REFUND POLICIES.
1. License Grants
The licenses granted in this Section 1 are subject to the terms and conditions set forth in this EULA:
(a)  You may install and use the Software on a single computer; OR install and store the Software on a storage device, such as a network server, used only to install the Software on your other computers over an internal network, provided you have a license for each separate computer on which the Software is installed and run.
(b)  Your license rights under this EULA are non-exclusive.    
©  There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software. You agree that Anthropics may use those measures and you agree to follow any requirements regarding such technological measures.
2. License Restrictions
(a)  Other than as set forth in Section 1, you may not make or distribute copies of the Software, or electronically transfer the Software from one computer to another or over a network.
(b)  You may not alter, merge, modify, adapt or translate the Software, or decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.
©  Unless otherwise provided herein, you may not rent, lease, or sublicense the Software.
(d)  Unless otherwise provided herein, you may not modify the Software or create derivative works based upon the Software.
(e)  You shall not use the Software to develop any product having the same primary function as the Software.
(f)  In the event that you fail to comply with this EULA, Anthropics may terminate the license and you must destroy all copies of the Software (with all other rights of both parties and all other provisions of this EULA surviving any such termination).
3. Ownership
The foregoing license gives you limited license to use the Software. Anthropics and its suppliers retain all right, title and interest, including all copyright and intellectual property rights, in and to, the Software (as an independent work and as an underlying work serving as a basis for any application you may develop), and all copies thereof. All rights not specifically granted in this EULA, including Federal and International Copyrights, are reserved by Anthropics and its suppliers.
4. LIMITED WARRANTY AND DISCLAIMER
(a)  Anthropics warrants that, for a period of ninety (90) days from the date of delivery (as evidenced by a copy of your receipt): (i) when used with a recommended hardware configuration, the Software will perform in substantial conformance with the documentation supplied with the Software; and (ii) the physical media on which the Software is furnished will be free from defects in materials and workmanship under normal use.    
(b)  EXCEPT AS SET FORTH IN THE FOREGOING LIMITED WARRANTY, ANTHROPICS AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, OR OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALSO, THERE IS NO WARRANTY OF NON-INFRINGEMENT AND TITLE OR QUIET ENJOYMENT. ANTHROPICS DOES NOT WARRANT THAT THE SOFTWARE IS ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION. NO RIGHTS OR REMEDIES REFERRED TO IN ARTICLE 2A OF THE UCC WILL BE CONFERRED ON YOU UNLESS EXPRESSLY GRANTED HEREIN. THE SOFTWARE IS NOT DESIGNED, INTENDED OR LICENSED FOR USE IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE CONTROLS, INCLUDING WITHOUT LIMITATION, THE DESIGN, CONSTRUCTION, MAINTENANCE OR OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, AND LIFE SUPPORT OR WEAPONS SYSTEMS. ANTHROPICS SPECIFICALLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH PURPOSES.
©  IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SOFTWARE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF DELIVERY.
(d)  NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ANTHROPICS, ITS DEALERS, DISTRIBUTORS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY PROVIDED HEREIN.
5. Exclusive Remedy
Your exclusive remedy under the preceding is to return the Software to the place you acquired it, with a copy of your receipt and a description of the problem.   Provided that any non-compliance with the above warranty is reported in writing to Anthropics no more than ninety (90) days following delivery to you, Anthropics will use reasonable commercial efforts to supply you with a replacement copy of the Software that substantially conforms to the documentation, provide a replacement for defective media, or refund to you your purchase price for the Software, at its option. Anthropics shall have no responsibility if the Software has been altered in any way, if the media has been damaged by misuse, accident, abuse, modification or misapplication, or if the failure arises out of use of the Software with other than a recommended hardware configuration.   Any such misuse, accident, abuse, modification or misapplication of the Software will void the warranty above.   THIS REMEDY IS THE SOLE AND EXCLUSIVE REMEDY AVAILABLE TO YOU FOR BREACH OF EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SOFTWARE AND RELATED DOCUMENTATION.
6. LIMITATION OF LIABILITY
(a)  NEITHER ANTHROPICS NOR ITS SUPPLIERS SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR THE INABILITY TO USE EQUIPMENT OR ACCESS DATA, LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION OR THE LIKE), ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SOFTWARE AND BASED ON ANY THEORY OF LIABILITY INCLUDING BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ANTHROPICS OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
(b)  ANTHROPICS’ TOTAL LIABILITY TO YOU FOR ACTUAL DAMAGES FOR ANY CAUSE WHATSOEVER WILL BE LIMITED TO THE GREATER OF £100 OR THE AMOUNT PAID BY YOU FOR THE SOFTWARE THAT CAUSED SUCH DAMAGE.
©  THE FOREGOING LIMITATIONS ON LIABILITY ARE INTENDED TO APPLY TO THE WARRANTIES AND DISCLAIMERS ABOVE AND ALL OTHER ASPECTS OF THIS EULA.
7. Basis of Bargain
The Limited Warranty and Disclaimer, Exclusive Remedies and Limited Liability set forth above are fundamental elements of the basis of the agreement between Anthropics and you. Anthropics would not be able to provide the Software on an economic basis without such limitations.   Such Limited Warranty and Disclaimer, Exclusive Remedies and Limited Liability inure to the benefit of Anthropics' licensors.
8. General
This Agreement will be governed by and construed in accordance with English Law.
This EULA contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written. You agree that any varying or additional terms contained in any purchase order or other written notification or document issued by you in relation to the Software licensed hereunder shall be of no effect. The failure or delay of Anthropics to exercise any of its rights under this EULA or upon any breach of this EULA shall not be deemed a waiver of those rights or of the breach.
No Anthropics dealer, agent or employee is authorized to make any amendment to this EULA unless such amendment is in writing and signed by a duly authorized representative of Anthropics.  
If any provision of this EULA shall be held by a court of competent jurisdiction to be contrary to law, that provision will be enforced to the maximum extent permissible, and the remaining provisions of this EULA will remain in full force and effect.
All questions concerning this EULA shall be directed to: Anthropics Technology Ltd., 22 Baseline Studios, Whitchurch Road, London W11 4AT, UK.  Company registered in England, no. 3614662. VAT no. GB766332125.
Anthropics and other trademarks contained in the Software are trademarks or registered trademarks of Anthropics Technology Ltd. in the United States and/or other countries. Third party trademarks, trade names, product names and logos may be the trademarks or registered trademarks of their respective owners.   You may not remove or alter any trademark, trade names, product names, logo, copyright or other proprietary notices, legends, symbols or labels in the Software.   This EULA does not authorize you to use Anthropics' or its licensors' names or any of their respective trademarks.

[goochs]

bbryant Wrote:If you are reading this, you've probably already made the mistake that I made...purchasing Portrait Pro.  But you now have the op to tell others to not purchse this product. Anthropics has successfully duped millions of us by taking our money and not delivering usable software. Not only is the software unusable, but the supposedly support for the product is non-existent. I've been trying to work a problem that I have with an upgrade to PP10 for the last week. With several open tickets, I've gotten only 2 responses and absolutely nothing when I asked that my money be returned for PP10 and/or PP9. As a professional photographer, I've lost productivity and money this week; it cannot be recouped. I am so angry about this that I am considering legal recourse...in the meantime, tell your friends and family; DO NOT PURCHASE PORTRAIT PROFESSIONAL[/u]

I had a problem and they responded to me within 2hours I returned the program mainly because I can rt faster with photoshop cs. The program ran great once I physically moved the plugin from the portrait pro directory to my plugin directory for photoshop.

[Alan]

I was considering Pro 10 version so I can use it as a PS CS5 plugin on my MacBook Pro. I would very much like to know if I can expect the Plugin will work with OS X 10.6 in reliable and predictable manner.

The second question is that if I decide to buy the not-so-Pro version, what is image size limit on this version?

Thank you for what I hope to be useful answers.

[Leo]

Hi Alan,

Yes, the plugin will be fine. The Studio 64 version has no image size limitation, the Studio and standard version will work on images up to 30 Megapixels.

Warm regards,
Leo
Anthropics Technology

[Alan]

Leo Wrote:Hi Alan,

Yes, the plugin will be fine. The Studio 64 version has no image size limitation, the Studio and standard version will work on images up to 30 Megapixels.

Warm regards,
Leo
Anthropics Technology

Thank you.

An upper limit of 30 Megapixels seems quite adequate, for now. I was concerned that what if it is only 2-3MB. But then there was a time not so long ago when 1MPix used to be state of the art.

[apple]

After reading your post, I was somewhat hesitant about purchasing Portrait Professional Studio 64, however, other users provided positive feedback regarding their experiences which gave me the incentive to make the purchase despite the warning.

Relative to my experience, I purchased Portrait Professional Studio 64, received my Activation Token immediately, downloaded, and installed the program. Every step of the process was smooth, immediate, and definitely no problems of any kind.

To further test my experience relative to the previous post, I enhanced several photographs that I had available in high resolution and an 8 inch by 10 inch format. Everything was flawless, and the entire process was a joy to work with.

I posted three (3) tickets to support regarding my hesitance, and my experience after the purchase, installation, and initial photograph enhancement. All tickets were responded to by support in a timely manner and adequately. Therefore, I can offer nothing but praise of Portrait Professional Studio 64, as well as the very knowledgable support staff.

[williamting]

I think I have been using PP since version 3. But it was so long ago that I have actually lost count on the number of upgrades I made. The software is not flawless but looking at the positive aspect, I saved a lot of editing time and received numerous praises from my customers in regard to the quality of the images. I have a few customers who printed 16x24 inches and they simply love the photos because of the edit.
I will recommend this software to anyone but don't judge the quality simply because it is so affordable.
If anyone is encountering problem in editing, just post it in this forum and I am sure there are someone who can help.

[PrisM]

(02-05-2011 04:42 AM)bbryant Wrote:  If you are reading this, you've probably already made the mistake that I made...purchasing Portrait Pro.  But you now have the op to tell others to not purchse this product. Anthropics has successfully duped millions of us by taking our money and not delivering usable software. Not only is the software unusable, but the supposedly support for the product is non-existent. I've been trying to work a problem that I have with an upgrade to PP10 for the last week. With several open tickets, I've gotten only 2 responses and absolutely nothing when I asked that my money be returned for PP10 and/or PP9. As a professional photographer, I've lost productivity and money this week; it cannot be recouped. I am so angry about this that I am considering legal recourse...in the meantime, tell your friends and family; DO NOT PURCHASE PORTRAIT PROFESSIONAL[/u]

I totally agree and asking for my money back. I can sort of retouch a photo but very confusing and better to use my iphoto. I cannot put my photos from portrait professional on iphoto at all. They have not helped me either. I am going to file a complaint with pay pal where I bought it from onto their site. Hope to get money back soon.