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Salisbury · (This post was last modified: 01-28-2011 04:42 AM by Salisbury.)

I've paid for, downloaded and installed the full version 10.0 - entered the token and activated but when I open the programme it still shows the Trial version and the "buy now" button on the GUI ! Should I have uninstalled the Trial version first Admin (Tony) ?

False alarm !! The Trial installed to Program Files (x86)\Portrait Professional 10 Trial and the full version's installed in Program Files (x86)\Portrait Professional 10.

Is it x64 compatible ? My Windows 7 is x64 and all other x64 bit software doesn't install to the (x86) tree it installs to Program Files\ !!

***admin*** · 01-28-2011, 10:54 AM

Short answer: yes, Portrait Professional is compatible with 64 bit windows.

Long answer:

We sell 3 different versions of Portrait Professional

Portrait Professional: a 32 bit app that will work with both 32 bit windows and 64 bit windows.

Portrait Professional Studio: a 32 bit app that will work with both 32 bit windows and 64 bit windows.

Portrait Professional Studio 64: a 64 bit app that will only work with 64 bit windows, which is intended for users with large images.

You can find more information about Portrait Professional Studio on http://portraitprofessionalstudio.com.

KirstenMary · (This post was last modified: 01-29-2011 02:25 AM by KirstenMary.)

I am going to copy a post from the thread I just started. I would really like to be able to use the software, please.

Quote:I am *not* a happy camper right now. First of all, I received several emails telling me how LUCKY I was to be eligible for the free v.10 upgrade only to find that I had to pay for it. Yay me. No biggie - were I not to get this message. I am an instant gratification kind of a gal, so add that to paying to a product that I had been being emailed about for months that should have been free (according to all the emails), and well, I am quite irritated. Here is the message:

"The token is for the version upgrade, so it cannot be upgraded."

Um, hello? I have V.9. My card has already been charged...for a version that was supposed to be free.

But whatever. If it actually *worked* when I *paid* for it, I wouldn't be so grouchy.

Help, please.

Love,

A loyal, but REALLY PO'd customer

Sidnancee · 01-29-2011, 04:10 PM

I'm a bit frustrated by this upgrade process. I'm trying to get a link to the upgrade I purchased as stated in my transaction receipt (You will then be given a new token and a link to download the upgraded software) but when following the instructions, I have had no luck.

Please advise.

***admin*** · 01-30-2011, 10:59 AM

I believe both Sidnancee and KirstenMary have got the software up and running now. Sorry for the problems.

Tony

KirstenMary · 01-30-2011, 08:24 PM

admin Wrote:I believe both Sidnancee and KirstenMary have got the software up and running now. Sorry for the problems.

Tony

All set!!!!!!!! Thank you!!!!!!!!

sungyle · 01-30-2011, 08:42 PM

Upgraded to V10, love it. The ability to move the slider box to the lappie screen means I got the full monitor real-estate for brushing. Great work, PP. Thank you. So far, it integrates with CS5 smoothly. Will report if ever run into problems. (not expecting any).

Essence of Imagery · 01-30-2011, 08:44 PM

admin Wrote:Short answer: yes, Portrait Professional is compatible with 64 bit windows.

Long answer:

We sell 3 different versions of Portrait Professional

Portrait Professional: a 32 bit app that will work with both 32 bit windows and 64 bit windows.

Portrait Professional Studio: a 32 bit app that will work with both 32 bit windows and 64 bit windows.

Portrait Professional Studio 64: a 64 bit app that will only work with 64 bit windows, which is intended for users with large images.

You can find more information about Portrait Professional Studio on http://portraitprofessionalstudio.com.

And how about the Mac side of things? For the last several months I got an email regarding this 64-bit upgrade, and this contest, but you had to buy the 64-bit upgrade to enter the contest. Well, since you don't have a 64-bit upgrade for Mac, I felt rather left out.

On that note, I just upgraded the Studio v10, but don't know if it's 32-bit or 64-bit - or are the Mac users going to have to wait for a 64-bit upgrade?

***admin*** · 01-31-2011, 10:47 AM

We're just working on Studio 64 for the Mac at the moment, and hope to have it out in the next few weeks.

Tony

Essence of Imagery · 02-03-2011, 05:26 AM

admin Wrote:We're just working on Studio 64 for the Mac at the moment, and hope to have it out in the next few weeks.

Tony

So does that mean I just paid for an upgrade (to v10 Studio), and in another few weeks am going to have to pay for another upgrade to v10 64-bit??

Just curious.