[Keith19]

I'm hoping I can find someone on here that has been having the same problems as I have using Portrait Pro. Don't get me wrong, I love what this software can do, when it works! I am using version 10 for some time now but every so often it tells me I have to reactivate it. I enter the token but I'm told it has already been used. I have submitted a ticket many times for this problem and support is generally quick to help. They reactivate the software and tell me to enter my token again. It has always worked until recently. Support is telling me I have a "switching system fingerprint" which is causing all my troubles. They send me different key files that do not work. I've told them as much but I'm not getting anywhere with them. Just sent them another message asking them to fix this or give me a refund. The time and money I am losing because of this is enormous. If anyone has a solution for this I would greatly appriciate the help.

Keith Morgans