[tebogan]

If you have not already tried it, I would remove / uninstall the program. Then go to the email that gave you the url to download and reinstall. If you do not have access to the email, you can go to:
http://www.portraitprofessional.com/licenses/

You should get a reply from someone on the trouble ticket side ASAP, but there may be a delay due to various holidays and the weekend is upon us.